Quality Assurance for Best Practice Benchmarking — Maintaining Product Excellence

Comparison International invests a great deal to insure the integrity of its data. Facilitators worldwide are trained and accredited in the PROBE methodology for Best Practice benchmarking. Four major practices establish the overall quality assurance process:

Training & Education
Licence Holders and facilitators go through a training course and accreditation process. Licence Holders' and facilitators' focus and competencies are matched with products and markets to ensure business understanding, experience and rapport with the organisations whose benchmarks they will facilitate.

Facilitated Self-Assessments
Each benchmark study is a facilitated self-assessment conducted by a trained and accredited PROBE facilitator. The facilitator acts as both a guide for the client and a screener of the data during each benchmark study. This combination of facilitation and screening creates a high degree of integrity and quality with respect to the data that is used to be benchmarked against, and enhances the learning experience for PROBE team members within the benchmarking organisation.

Quality Assurance Audits
PROBE Licence Holders must past quality assurance audits as part of their annual licence renewal. All Licence Holders must comply with strict adherence to policies and procedures. These include strict client confidentiality, customer feedback evaluations, limits of tool usage to trained facilitators and integrity with client engagements.

Database Management
The PROBE databases are centrally managed and frequently assessed to ensure benchmark studies are compared to an accurate sampling and pool of global data. Data is archived on a periodic basis as global practice and performance shifts strategically.

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